Support
Help with our games, bug reports and data requests.
Contact us
Email yusastudios@gmail.com. We usually reply within a few days.
If you're reporting a bug, please include:
- the game name and version (shown in the game's settings or on its Google Play page)
- your phone model and Android version
- what happened and what you expected, plus a screenshot or recording if you can
FAQ
I lost my progress after reinstalling or changing phones.
Progress is saved on your device, so uninstalling the game or clearing its data removes it. If the game supports Google Play Games cloud save, sign in to the same Google Play Games account on your new device and your progress is restored.
The game crashes or won't start.
Update the game from Google Play, then restart your phone. If it still happens, email us the details listed above. Crash reports are also sent to us automatically, which helps us fix bugs faster.
How do I turn off notifications?
Go to Settings › Apps › [game name] › Notifications on your phone and turn them off.
How do I stop personalized ads?
Open the game's settings and tap Privacy options to change your ad consent, or go to Settings › Google › Ads on your phone to opt out of ad personalization or delete your advertising ID.
How do I get a refund for an in-app purchase?
Purchases are handled by Google Play. You can request a refund through Google Play's refund page.
Delete your data
We don't run our own servers or ask for your name or email in our games. Data is stored either on your device or by Google services our games use. Here's how to delete each kind:
| Data | How to delete it |
|---|---|
| Game progress and settings (on your device) | Uninstall the game, or go to Settings › Apps › [game name] › Storage › Clear data. |
| Usage analytics (Google Analytics for Firebase) | Email us using the steps below and we'll delete it. |
| Crash reports (Firebase Crashlytics) | Deleted automatically after 90 days. |
| Push notification token (Firebase Cloud Messaging) | Removed when you uninstall the game. |
| Advertising data (Google AdMob) | Go to Settings › Google › Ads and reset or delete your advertising ID. |
| Play Games profile, scores, achievements and cloud saves | Managed by Google. Delete them in the Google Play Games app, or under Data & privacy in your Google Account. |
Request deletion of your analytics data
- Open the game and go to Settings › Privacy.
- Copy your app instance ID.
- Email yusastudios@gmail.com with the subject "Data deletion request", the game name and your app instance ID.
We'll delete the analytics data linked to that ID within 30 days and confirm by email. We can't identify your data without the app instance ID, because we don't collect your name or email in our games. Uninstalling the game afterwards stops any new data from being collected.
For more details, see our Privacy Policy.